Thursday, January 26, 2012

Massive Thanks to Oakley UK Ltd.

I'd very much like to thank Ronnie Loveridge from European Customer Care at Oakley UK Ltd for outstanding service above and beyond normal expectations.
I had quite specific requirements because I needed 2 sets of lenses that would be compatible for both the Base Camp Trek and The Yak Attack. Unfortunately when I went to place my order for custom sunglasses on their website both of the lenses were out of stock. I was very close to hitting the panic button! :D
I contacted Ronnie for help. As soon as they were available Ronnie arranged for the assembly of the glasses and the lenses immediately; and then shipped them overnight so that I would receive them in time for our departure.
This is a process that normally takes 7-10 days plus shipping. Ronnie pulled it off in under 48 hours!
Now that's customer service. 
Huge thanks and huge praise from me for Ronnie Loveridge and Oakley UK Ltd.
World class service from a world class manufacturer.

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